Poptroica. On Poptroica Help Me!!!!! On Poptroica Help Me!!!!!?

On poptroica help me!!!!!? - poptroica. on poptroica help me!!!!!

ok, if I work my laptop Poptropica brother in connection perfectly, but when I connect to Poptropica computer in the family says, except in the bottom of the screen, what I do.
btw I love all the islands.